ABOUT NAPA
Grand Rapids BDG
Our Mission
Our mission is to enhance NAPA AutoCare brand awareness in Grand Rapids while improving our services through sponsored training for technicians, service writers, and owners. By fostering collaboration, we aim to advance technician, service advisor, management, and leadership skills through regular meetings that share knowledge, experience, trends, and ideas.
Why We Exist
We provide a community for members to:
Dream
Envision the future of automotive care.
Grow
Develop skills and knowledge.
Learn
Stay updated with industry changes.
Share
Exchange wisdom and experiences with fellow BDG members.
Our Values
Our core values define us and are essential to our identity:
Leadership
Partnership
Community
Business & Personal Growth
Ethics
NAPA AutoCare
Center Benefits
NAPA AutoCare Means Quality Â
Finding a reputable repair center should be easy, whether you're close to home or traveling. Choose any NAPA AutoCare Center location, and you'll receive quality service every time. This dedication to excellence is why so many people trust the NAPA name for automotive care.
What is the Napa Auto Care Code of Ethics?
As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know upfront what to expect. As part of this code, we pledge:
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To perform high-quality diagnostic and repair services at a fair price using quality NAPA parts.
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To employ ASE-certified technicians.
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To be dedicated to customer satisfaction.
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To exercise reasonable care for the customer’s property while in our possession.
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To obtain prior authorization and provide a price estimate for work performed.
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To provide a system for fair settlement of customer complaints should they occur.
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To maintain the highest standards of our possession.
Why should you choose a Napa AutoCare center over another mechanic?
We deliver the quality consumers expect at our affiliated AutoCare Centers, where the Peace of Mind warranty offers two-year, 24,000-mile protection.
Will my new car warranty be voided if I go to an independent shop for repairs?
Absolutely not! Vehicle manufacturers are not allowed to void your vehicle warranty just because aftermarket parts are used on the vehicle or service is obtained through an independent shop. The Magnuson-Moss Warranty Act of 1975 is a federal law that covers your rights in this area.